Updated: 22nd October 2020
We understand that the uncertainty surrounding Coronavirus (Covid-19) is prompting questions regarding travel in the UK. We hope our most frequently asked questions will provide you with some clear answers relating to your upcoming holiday.
Can I place a booking with you?
Yes, you can! if you'd like to book a stay, take a look at our selection of holiday homes here or give us a call on 01736 754242 if you'd like any help and advice. We will continue to work with government guidance and will adapt to any changes accordingly.
I have a booking with you - what do I do?
Unless notified otherwise, your holiday accommodation is available to you and we look forward to your visit! We will be in touch two weeks before your holiday with your holiday details. We also want to share some additional advice for your holiday, given the slightly unusual circumstances. We hope the information in our ‘Taking Extra Care: Holiday Preparation Guide’ makes it a little easier for you to plan ahead so all that’s left to do is have a wonderful holiday.
What happens if I have a booking with you and the government enforces another lockdown?
If the property is not available due to government restrictions, we will contact you with your options. You will be able to transfer your dates or opt for a credit note from your online account.
Am I allowed to travel from my area?
Please use the government website to check the alert level for your postcode and for guidance on travel: https://www.gov.uk/find-coronavirus-local-restrictions. Alternatively, please follow the links below for specific travel guidance for each tier:
If you have any concerns about your booking, please get in touch.
What happens if I have a booking where more than 6 people are planning to stay?
We are aware of the government announcement regarding social gatherings of 7 or more people from different households. If you are concerned that this may affect your booking, please get in touch.
Can I cancel my holiday?
If you choose to cancel a holiday that falls outside of the restricted dates, normal cancellation terms would apply.
When will my balance payment be due?
Balance payments are due 8 weeks before the start of the holiday.
What extra precautions are you taking for my stay?
We have extended our changeover hours to a 4pm arrival and a 10am departure to give housekeepers more time to carry out extra sanitisation in accordance with industry guidelines for this situation. Please check your arrival details as these hours may vary for certain properties.
We have prepared a guide for you to read before your arrival. This includes information on the extra steps we have taken to make sure the property is ready for you and advice on how you can prepare for your holiday. To read our guide, click here.
If I do have insurance will I be covered still if I move my holiday dates?
Please contact your insurance company. For those who have taken out insurance with Endsleigh, your cover will be extended to your new holiday dates. Please contact CEGA if you have any questions regarding insurance claims on 01202 038 946 or email email@example.com.
Will the latest VAT reduction change the price of my holiday?
Your booking price will not be amended in line with the recent change to VAT. This is because the advertised cost for your booking is a contractual agreement with the owner, regardless of any changes to the VAT rates.
This link will take you to the government's recovery strategy, outlining key dates and information. Click here to read the government guidelines.
If you are staying in St Ives, please read the St Ives Town Emergency plan