Updated: 5th January 2021
We understand that the uncertainty surrounding Coronavirus (Covid-19) is prompting questions regarding travel in the UK. We hope our most frequently asked questions will provide you with some clear answers relating to your upcoming holiday.
Can I still book a holiday?
Yes, you can! We are currently accepting bookings for holidays starting on or after 1st March.
I am due to arrive on or after 1st March, what do I do?
As it stands, your holiday can still go ahead. We will contact you with any updates should your holiday become affected.
I am due to arrive between 12th - 28th February, what do I do?
At the moment, we do not have clear guidance on whether your holiday can go ahead, so please sit tight for the time being and we will be in touch as soon as we know more.
I am due to arrive before 12th February, what do I do?
Unfortunately, your holiday can no longer go ahead, so please do not travel. If your holiday is affected, we will contact you as soon as possible with some options.
What happens if I have a booking with you and the government enforces another lockdown?
If the property is not available due to government restrictions, we will contact you with your options. You will be able to transfer your dates or opt for a credit note from your online account.
What happens if we have a booking with you where more than one household is planning to stay?
The government guidelines are subject to change so please make sure you check the latest government advice before making your travel arrangements. If you are concerned that this may affect your booking, please get in touch.
Can I cancel my holiday?
If you choose to cancel a holiday that falls outside of restricted dates, normal cancellation terms would apply.
What extra precautions are you taking for my stay?
We have extended our changeover hours to a 4pm arrival and a 10am departure to give housekeepers more time to carry out extra sanitisation in accordance with industry guidelines for this situation. Please check your arrival details as these hours may vary for certain properties.
We have prepared a guide for you to read before your arrival. This includes information on the extra steps we have taken to make sure the property is ready for you and advice on how you can prepare for your holiday. To read our guide, click here.
If I do have insurance will I be covered still if I move my holiday dates?
Please contact your insurance company. For those who have taken out insurance with Endsleigh, your cover will be extended to your new holiday dates. Please contact CEGA if you have any questions regarding insurance claims on 01202 038 946 or email firstname.lastname@example.org.
Will the latest VAT reduction change the price of my holiday?
Your booking price will not be amended in line with the recent change to VAT. This is because the advertised cost for your booking is a contractual agreement with the owner, regardless of any changes to the VAT rates.