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Travel in the UK: Coronavirus information and frequently asked questions


Updated: 24th March, 2020

Following the government announcement on the 23rd March, please see our latest update below: 

-  If your booking commences between the 24th March and the 14th April 2020, we will contact you as soon as possible.

- We will continue to refuse any new bookings for holidays starting prior to the 4th June 2020.

- We still advise that you do not travel before the 30th April. We will be in contact with guests with holidays starting prior to this date, advising them on their options.

We hope we can answer your questions with the information we have provided below. Thank you for your patience and understanding.  

I am due to come on holiday before the 13th April. How do I proceed?

Following the government statement you are no longer able to occupy your holiday property if the dates fall between the 24th March and the 14th April. Please ensure you cancel any travel arrangements. Although we understand this must be disappointing, this decision has been made to protect you, our owners and housekeepers and the wider community. In the current circumstances we don’t want you to worry about your holiday arrangements and we will be in touch in the next 24 hours. Thank you again for your patience.

I have a booking with you and due to arrive between 13th April – 30th April, what do I do?

Although we are not in a position to enforce travel restrictions due to the government guidelines, we are strongly advising that you do not travel in these circumstances. Therefore, we will accept transfers for holidays dates within 12 months of your original holiday dates and are waiving any amendment fees. Any seasonal price changes will be charged where necessary.  We will be contacting all guests where these terms apply to explain how to transfer the holiday. 

I have a booking commencing after the 30th April. What shall I do?

We are aware of the uncertainties. However, we are currently responding to holidays on a date priority basis and in line with the government’s changes in terms. Therefore, we ask you to please bear with us and we will communicate your options closer to the time of your holiday. 

I am already in one of your properties. Do I stay here or go home?

This is your decision and should be based on the protection and safety of those around you. You can choose to leave the property and return home. However, the property will remain available for to you stay in for the original agreed duration of your booking. We do ask that you adhere to the terms of the government guidance and only leave the property for essential shopping, and once a day for permitted exercise. 

If I do have insurance will I be covered still if I move my holiday dates?

Please contact your insurance company. For those who have taken out insurance with Endsleigh, your cover will be extended to your new holiday dates. Please contact CEGA if you have any questions regarding insurance claims on 01202 038 946 or email claimsservice@cegagroup.com

 

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