Reply from Aspects Holidays

We were very sorry to hear that your stay had been impacted to this extent. As the team had explained at the time, the council had been responsible for the works to the road. Unfortunately, roadworks can pop up at any time, in any town and we had no control over this, or earlier warning. The council may have posted a letter to the apartment, but as the owners do not live in the property and everyone had been in lockdown, there was no opportunity for anyone to visit and find this information. We came across it on social media, by chance, and got in contact with the council for more information, which was unfortunately still very generalised. They could not tell us what sections of road that they would be specifically working on each night or how noisy it would be and so with the limited information that we had, we contacted guests straight away with that. We appreciate that only getting that information within 2 days of your arrival was far from ideal, but we would like to reassure any guest that was impacted by noise from these works, that we done everything that we could to inform guests as soon as we had the information. And whilst this was something that ourselves and the owner of the property had absolutely no control over, we appreciate that a good night's sleep is very important and that this would not have provided the relaxing, stress-free experience that you would want from a holiday, so a pro-rata refund of the nights affected by this work was arranged for you straight away, with the owner's permission. We are disappointed that after so many years of booking through us and many very positive experiences of our service and properties, this situation has left you feeling let down by our service. We do hope that we will be able to welcome you back in the future and restore your faith in our company. Tanya, Customer Services

Reply from Aspects Holidays

Thank you for your review! We were pleased to see that you enjoyed the fantastic location of the property and that you made use of the coast path to St Ives, it is such a great way to take in the amazing views across the bay. We were sorry to see that you found the property to be a little tired and needing a deep clean, thankfully after a strange year, properties were really well booked from July, but this can result in additional wear when a property is in constant use, but pleased rest assured that feedback is always taken on board. Thank you for your kind words about Aspects as a company, it has been a challenging year and we have been doing our best to ensure that as much support was given before, during and after people's stays, so it is really appreciated. We hope that we will see you again soon! Ben, Customer Services

Reply from Aspects Holidays

We are sorry to hear that you found that areas needed updating and that you experienced a damp smell. The coffee machine has now been replaced, batteries replaced in the clock, and lightbulbs replaced; thank you for letting us know about these. We will also be undertaking a thorough inspection of the property to see if there are any other areas that need attention, and investigate your comment on a damp smell, as this is not something that we have ever seen or had reported at this property before. We will report any areas that need addressing, to the property owner. We are glad to hear that you enjoyed the great location and lovely views that you get from this property. Thanks again for your feedback. Tanya, Customer Services

Reply from Aspects Holidays

Thank you for your comments, and we are very sorry to hear that you had felt that there were some areas needing a bit of attention. 2 Atlantic Watch had met all required standards, with any necessary/routine maintenance being carried out as expected when we had last inspected this property, and had been priced accordingly; however, a lot can happen to a property in a short space of time, so thank you for bringing this to our attention so that we pass the feedback on to the property owners. It sounds like you still had a fantastic time here and we're glad that you liked the great location. Thanks again for your feedback. Tanya, Customer Services

Reply from Aspects Holidays

We are glad to hear you enjoyed the fantastic views but sorry that you felt it a little expensive. St Ives and Carbis Bay is a more expensive area to rent in, compared to other areas but we try to ensure that properties are priced competitively and accordingly, taking into account many factors including location, views, availability of parking, number of bedrooms, décor and so on, and we try to provide a wide range of properties that will cater for a variety of tastes and budgets. We do hope that you found that it suited your needs and thank you for taking the time to send in your comments. Tanya, Customer Service

Reply from Aspects Holidays

We are really sorry to hear that you may have had some difficulties with the parking there. This property comes with allocated parking for 2 cars which should not be used by anyone other than those staying in 2 Atlantic Watch, so we are sorry if others had been parking inconsiderately while you were there. It is not the norm for there to be a load of contractor vans in the car park, and we had not been made aware that there would be, so we can only apologise if there had been works taking place in another property that may have led to this. We would hope that this was a bit of a one-off, but we will keep a close eye on this. Thanks for letting us know. We hope that you still had a great time. Tanya, Customer Services

Reply from Aspects Holidays

Thank you for your helpful comments; we are glad that you had a great holiday and that this is somewhere that you would return to. We have since had a look at the parking and to try and to help make the parking arrangements as clear and possible and prevent any issues for any guests on arrival to the property; we have now amended the website description to state that the space is suitable for 2 small to medium cars. We are sorry if you had found it a bit of a struggle but we are glad that the property still worked well for you. We hope to see back here again soon. Tanya, customer Services