Reply from Aspects Holidays

Thank you for your feedback. We try to show the style of décor as best as we can, so that guests will know what to expect. We appreciate that it will not be to everyone's taste, but we will be back to inspect the property again soon and will make recommendations to the property owner. Thank you for your comments, they really are useful in helping to highlight to the owner, what improvements are considered to be the most important for guests. Tanya, Customer Services

Reply from Aspects Holidays

Thank you for your comments. We are very sorry to hear this. We appreciate that the style and decor may not suit everyone, and we try including as many photos as we can so guests know what to expect. Each year we take our time to inspect the properties and will always pass on our feedback and that of guests, to the owners, so that they can work on improving areas that will most benefit guests. We will look into your feedback further on the next inspection. We are also sorry to hear that the cleanliness was not to the standard that you would expect; please rest assured that this was followed up on with the housekeeper. We also wanted to reassure you that noise disturbance has not been a regular occurrence, so we would assume that it was a one-off from another holiday rental above. We appreciate that this would have been very frustrating, so we are sorry that you experienced this and we hope that your time in St Ives was still enjoyed despite this. Thank you again and we hope to welcome you back soon. Ben, Customer Services

Reply from Aspects Holidays

Thank you for your feedback, we are glad that you enjoyed those amazing views. We are sorry to hear that you feel the photos are not a true reflection of the property as we always try to be open and honest and want to accurately reflect properties within all photos and descriptions. We aim to offer a wide range of properties that we hope will meet the different budgets, differing requirements and individual tastes and whilst 2 Hazelbury is within one of the lowest price bands for a sea view property in St Ives, the owner always addresses any maintenance that arises and had updated a few areas a little while back. We have tried to show the type and style of decor provided here, as well as we possibly can, but your comments have been sent on to the property owners so that they can consider any suggestions for future improvements, so thank you for taking the time to let us know your thoughts and we hope to see you back here in St Ives soon. Tanya, Customer Services

Reply from Aspects Holidays

Thank you for your comments. Since receiving your feedback, we have investigated this and contacted you, and are very sorry that it was not 100% for your arrival there. After our inspection, we listed all areas that needed addressing, and can confirm that the owner has attended to everything. With a further couple of visits since, we are happy that everything is now accuarately represented. Alot can happen in a short space of time in holiday let properties, in between our planned inspections, so thank you again for bringing this to our attention; so that we could investigate and ensure that everything was addressed. Tanya, Customer Services