Making a booking
Our website availability is updated several times each day, so once you have selected the property and dates of your choice you can either make a booking online or you can telephone our offices on 01736 754242 to confirm the availability of your property. We are open 9am to 5pm Monday–Saturday.
It is advisable to have some other choices in mind in case your chosen property is already booked. Please mention anything you feel we should be made aware of such as limited mobility and allergies in order for us to ensure your comfort and safety whilst you are with us.
We can take a provisional booking on the telephone and immediately send out a booking form for completion, or you can use the provisional booking form on this website. In either case, payment of the deposit or full payment (full payment is due if you book within eight weeks of your holiday start date) must accompany the booking form. Payment can be made by all major credit cards, by cheque or by bank transfer. If no payment is received within 5 days of a provisional booking being made, we reserve the right to offer the property and date to another customer.
On receipt of your signed and fully completed booking form, together with your deposit or full payment, a confirmation of booking will be sent to you. This will detail the relevant prices and dates and should be checked carefully. It will also detail your balance and date due if applicable. No further reminder will be sent before the due date. If your balance payment is not received by the due date, we reserve the right to re-offer the holiday.
Upon receipt of your final payment an acknowledgment is sent along with the key collection and arrival details.